P O L I C I E S
please note: our studio will be closed may 7th through june 10th and august 6th through august 26th, 2018. orders placed during this timeframe will be shipped after returning to the studio. thank you for your understanding.
we ship anywhere in the world! every order is packaged with care from los angeles, california with shipments made bi-weekly, unless special specifications were agreed upon prior to purchase. if interested when our next ship date is, please feel free to inquire at hello [at] satsukishibuya.com.
all packages have both USPS and FedEx as shipping options with estimated ship times. shipping selections are: u.s., canada, and rest of world. all shipping tiers come with tracking to follow the journey of your order from studio to you.
sales tax will be included upon checkout for california residences only.
FOR INTERNATIONAL ORDERS ONLY:
please kindly include your phone number in the order as it is required by customs when in need to reach you for a held package. any additional fees associated with a reshipping of unclaimed packages sent back to the studio will be the responsibility of the collector/customer.
fixed delivery dates are difficult to predict due to the additional variable of U.S.’ and destination country’s custom procedures.
it is of the upmost importance for you to be happy with your purchase. if there are any problems / concerns, please feel free to contact us and we will definitely figure out a way to keep you smiling.
TAXES: sales tax (only for california) will be calculated upon checkout.
COPYRIGHT INFORMATION: copyright and reproduction rights of all artwork, designs, photographs, images, and products are reserved by satsuki shibuya.
IMAGES: please feel free to email us at hello [at] satsukishibuya.com if you would like a photo for second party usage.
we do not share any information that you provide during your purchase with outside companies or third parties.